FAQs

Oryx is a South African men's health platform that connects men to HPCSA-registered doctors for energy, performance, recovery and healthy ageing.

Oryx works in four steps: you complete a free eligibility check, you have a video consultation with an Oryx doctor, if it's suitable the doctor prescribes a personalised treatment plan, and your treatment is delivered discreetly to your door.

With Oryx you pay for your doctor consultation and, if prescribed, your treatment plan, with all prices shown clearly before you commit. Treatment prices currently range from around R700 to R4,000 per month depending on the protocol your doctor recommends.

You create an Oryx account when you begin your medical questionnaire. From your account you can update your personal details and delivery address at any time.

To close your Oryx account, contact the Oryx care team. What happens to your personal data afterwards is covered under our Privacy and security policy.

Oryx is different because every treatment is prescribed by a doctor and dispensed through licensed South African pharmacies, not sold over the counter or on the grey market.

When prescribed and monitored by qualified doctors, Oryx treatments can be used safely in appropriate patients. Safety comes from proper medical assessment, correct dosing and ongoing monitoring.

Oryx provides prescription treatments supplied only after a medical consultation and a doctor's prescription. Prescribing and dispensing medicines through a doctor and a licensed pharmacy is what separates legal, medically supervised care from unregulated products bought online.

Oryx is for men and women aged 18 and over living in South Africa. Whether a specific treatment is right for you is decided by an Oryx doctor during your consultation.

Yes. Every Oryx treatment requires a consultation: you complete a free eligibility check and then speak to an HPCSA-registered doctor, who decides whether a treatment is suitable and safe for you.

An Oryx consultation starts with a free eligibility check, followed by a live video consultation with an HPCSA-registered doctor who reviews your history and goals.

Your consultation is with a qualified, HPCSA-registered South African doctor. Oryx was founded by doctors, and clinical oversight sits at the centre of how the service works.

If a treatment isn't suitable or safe for you, the Oryx doctor won't prescribe it and will explain why, along with what else may help.

It depends on your treatment protocol. For some treatments you'll need a follow-up consultation with your Oryx doctor to review progress before reordering.

Most Oryx treatments are well tolerated, but if something doesn't feel right, contact your Oryx care team and speak to your doctor.

Oryx is not an emergency service. In a medical emergency, call your local emergency number or go to your nearest emergency department immediately.

You don't need to self-diagnose. Complete the free eligibility check, then book your consultation and tell your doctor what's brought you in - that's their job to figure out.

Tell your doctor about everything you're taking during your consultation. This is particularly important if you're on heart or blood pressure medication, they'll check for interactions before prescribing.

Oryx delivers to your door, nationwide in South Africa. Most orders arrive within 2 business days, though delivery can take 3 to 7 days depending on your location.

Yes, several Oryx treatments are temperature-sensitive and should be kept refrigerated between 2 and 8 degrees C, and many are intended to be used within 30 days.

For safety and regulatory reasons, prescription medicines can't be returned or resold once dispatched. If your order arrives damaged or incorrect, contact Oryx at support@oryx.health and we'll put it right.

Yes. Your personal and medical information is handled confidentially and stored securely in line with South Africa's POPIA law.

Yes. Under POPIA you can request access to your personal information or ask Oryx to delete it, subject to the medical records we're legally required to keep.

Completely. Your Oryx consultation, treatment plan and deliveries are handled privately, your information is kept confidential, and deliveries arrive in discreet packaging.

With Oryx you pay for your doctor consultation and, if prescribed, your treatment, through a secure encrypted payment provider. All prices are shown before you confirm.

For safety and regulatory reasons, dispensed medicines can't be refunded once your order has been dispatched.

Cover varies between medical schemes and depends on the treatment, so some plans may contribute and others may not. Check with your scheme to confirm.

Contact the Oryx care team at support@oryx.health and a real person will help, whether it's a login problem, a payment issue or a question about your order.